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Policy

Redo Policy

All services are non-refundable. However, we will be more than happy to schedule a corrective service free of charge, if we determine it is needed.

The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 72 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 7 days past initial service date.

Please keep in mind, using box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result. Blonding while keeping integrity of the hair structure sometimes isn’t achievable in one session. Be sure to communicate with your stylist your exact desires.

Right to Refuse Service

TnT Hair Salons reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our team or to be clearly intoxicated.

Return Policy

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given however an in Salon credit will be issued.

24 Hour Cancellation Policy

We understand that unforeseen circumstances happen and you may need to cancel or change an appointment with us.

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or reschedule no less than 24 hours prior to the reservation.

This allows us ample time to fill the reservation should you need to cancel/reschedule your service.

Appointments that are canceled or amended less than 24 hours prior to the start of your service, will result in a charge of 50% of the cost of service(s) you are reserved for. The fee will be charged to the credit card we have on file that was used to secure your reservation. If the card on file is declined or unable to be processed we will ask that you pay the fee before booking an additional service.

No Show

In order to respect the time of our Stylist, if an appointment is no showed you will be subject to a no show fee. No show reservations will be charged 50% of the total amount due for services, and you can possibly be serviced in the future on a walk-in only basis.

Please be advised if you NO Show on a Re-Do Reservation we will not be able to schedule a new reservation free of charge.

Late

Please be courteous to your Stylist and the salons other guests.
If you are more than 15 minutes late for your reservation we may have to reschedule your appointment and assess a fee for 50% of the cost of services that you were scheduled for.

Methods of payment

TnT Hair Salons accepts Visa, Master Card, Discover, American Express, Cash, Sezzle and Apple pay.
A 4% fee will be applied to all credit transactions

Reservations

We highly encourage you to request a reservation through our online booking site, so that you can view availability of your preferred stylist. You can also call the salon at 832-456-6800

Online Scheduling

Your reservation request will be scheduled based on Stylist availability.
A credit card is required to make a reservation and it will be kept on file for future reservations and any fees that may be incurred.The credit card information is held through a secure 3rd party company and once entered the employees of TnT Hair Salons will not have access to details.

Head Lice

It is against Studio Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed. Services scheduled for the day must be paid in full and upon return there will be no additional charges for services paid for.

Gift Certificate Policy

  • Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
  • Copies of gift certificates are not acceptable.
  • Please call TnT Hair Salons concerning lost gift certificates.
  • All gift certificates are non-refundable.
  • Gift certificates are not redeemable for cash.
  • Gift certificates are valid aTnT Hair Salons only for all products and services
    available.

Privacy

Information collected from this site is only used if we need to contact you for further information regarding your appointment.
We greatly appreciate your cooperation in providing us with your contact information.

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